Last updated: May 14, 2026
Shipping Information
Digital Products
All digital products (software licenses) are delivered instantly via email after purchase. No shipping fees apply.
- License key and download link sent to your email within minutes
- No shipping costs for digital products
USB Hardware Products
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States | 7-14 business days | Free |
| International | 10-21 business days | Free |
Shipping times are estimates. Customs delays may affect international orders.
Returns & Refunds
Digital Products — 14-Day Money-Back Guarantee
All AIXHDD digital software products are covered by a 14-day money-back guarantee. If the software does not meet your expectations, contact us within 14 days of purchase for a full refund, provided the license key has not been activated.
USB Hardware — 30-Day Return Policy
Physical products can be returned within 30 days of delivery:
- Defective items: Full refund including return shipping
- Change of mind: Refund minus return shipping costs. Item must be unused.
- Damaged in transit: Full refund including shipping. Contact us immediately with photos.
Refund Process
- Email support@aixhdd.com with your order number and reason
- We respond within 24 hours
- Approved refunds are processed within 5-10 business days
Contact
Email: support@aixhdd.com