Refund Policy

Refund Policy — WordPress Site Audit & Fix Services

Last updated: 18 October 2026 Provider: Tony (trading as AIXHDD), https://aixhdd.com Contact: tony@zxpoloshop.com

The short version

That is the whole policy. The rest of this page explains the reasoning, so there are no surprises.

1. Why the refund line is “before we begin”

Our work is the deliverable. There is no box we can take back.

Once we start fixing your site, we have spent the time, we have made changes to a live website, and that effort cannot be undone. This is why the cutoff is “work has begun” rather than “you are unhappy.”

We would rather you decide before we start than argue after. So we make the decision point explicit:

• Before we begin: cancel by email, full refund, no questions, no explanation required.
• After we begin: no refund, but we will finish what we agreed to finish.

If that boundary worries you, ask us to hold off. We do not start until you confirm.

2. Free Website Audit — $0

The Free Audit is genuinely free. There is no payment method, no trial that converts, no follow-up charge. You receive a PDF report. You keep it whether or not you hire us.

You can hand that report to your own developer and we will never mention it again. That is a completely normal outcome and we do not chase people about it.

3. Quick Fix — $299

3.1 Full refund — cancellation before work begins

Email us before we start and you get every cent back. No reason needed.

This includes the case where you change your mind five minutes after paying. The window closes the moment we make our first change to your site — we will tell you when that is.

3.2 No refund — after work begins

If you cancel midway, the fee stands. You keep whatever was completed. We do not pro-rate by item.

3.3 Full or partial refund — we fail to deliver

If we cannot complete the agreed work for reasons within our control, you choose:

• Full refund of the affected items, or
• A revised delivery date, still at no extra charge.

We will tell you as soon as we know. We will not let a deadline pass in silence.

3.4 What is not a refund reason

These are outside the scope of what we sell (see section 3 of our Terms of Service), so they do not create a right to a refund:

• Your rankings did not improve. We never promised they would.
• Your traffic did not increase.
• You did not like the design of your site (design is not part of the service).
• A third-party plugin broke something later.
• You wanted more than three fixes for $299.
• Someone else told you a different fix was better.

If any of those were your expectation, we would rather you not buy. Ask us first and we will tell you honestly whether the service is a fit.

3.5 Delivery-failure example

To make this concrete: if we agree to fix three items, and we fix two but cannot fix the third because the theme vendor’s code is broken in a way we cannot work around — we tell you, and you choose a refund for that one item or a revised date for it.

We do not quietly drop items and hope you do not notice.

4. Ongoing Care — $1,200/month

4.1 Cancel anytime

Ongoing Care is month-to-month. No contract, no minimum term. Email us and it stops at the end of the current paid month.

4.2 First-month 14-day guarantee

If you are in your first month, and you cancel within 14 days of the first payment, and no work has been performed, you get a full refund.

Once we have done the first scan and delivered the first report, the month’s work has begun, and the standard rule (4.3) applies.

4.3 No partial-month refunds after work begins

If you cancel mid-month after work has started, the current month is not refunded. Your access continues to the end of that month’s cycle, and any report owed for that month is delivered.

4.4 Refund if we fail to deliver

If we miss a month’s agreed deliverables for reasons within our control, you get a pro-rata refund for that month, or a free month, at your choice.

4.5 Cancellation does not require a reason

You do not have to justify cancelling. “I want to stop” is sufficient.

5. How to request a refund

1. Email tony@zxpoloshop.com with the subject line “Refund request”
2. Include the PayPal transaction ID or the email you paid with
3. Tell us briefly what happened — a sentence is enough

Response time: within 2 business days. Processing time once approved: 3–5 business days, depending on PayPal and your bank.

Refunds are returned to the original payment method. We cannot send a refund to a different account for fraud-prevention reasons.

6. Chargebacks

Please email us before opening a dispute with PayPal or your bank.

We will almost always resolve it faster than a dispute process, and we would rather know what went wrong.

If a chargeback is filed after work has been delivered under these terms, we will respond with the delivery evidence (screenshots, before/after, correspondence). Repeat abuse of the chargeback process may result in a permanent ban from our services.

7. Pricing and currency

All prices are in US dollars.

Payment is processed through PayPal. PayPal may charge a currency-conversion fee or a cross-border fee; these are charged by PayPal, not by us, and are not refundable by us.

If we change our prices, the change applies only to new orders. Existing Ongoing Care subscriptions keep their rate until you cancel and re-subscribe.

8. What we will never do

To be direct about it:

• We will not charge you for work we did not do.
• We will not invent a reason to refuse a refund.
• We will not make you argue for something the policy clearly covers.
• We will not disappear after taking payment.

If you believe we have treated you unfairly, email us and say so plainly. We would rather refund $299 than have someone believe they were deceived.

9. Contact

Email: tony@zxpoloshop.com Website: https://aixhdd.com/wp-audit/ Response time: within 2 business days